LUCIO ROJAS
Lucio.Rojas09@gmail.com
121 Degraw Avenue, Teaneck, NJ, 07666 (917) 678-0611
EDUCATION:
08/2005 – 05/2009
QUALIFICATIONS:
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• HTML
EXPERIENCE:
Glenpointe Spa and Fitness Center, Teaneck, NJ
Receptionist
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Greet members and non-‐members upon their arrival
Schedule and Check-‐Out Spa appointments
• Redirect all inquiries to the appropriate departments
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Conduct sales of Spa and Gym items
Inspection of Spa and Fitness center during opening and closing shifts
FDM Group, New York, NY
06/2013 – 05/2014
Academy Trainee
• Received hands-‐on experience with Excel, using the sorting, filtering, and data manipulation function to perform
extensive data cleanse, and produce reports using Pivot Tables and Pivot Charts
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Attended 90-‐day academy training program in Unix, PL/SQL, Excel VBA, OS Administration using Solaris,
Information Technology Infrastructure Library (ITIL), Business Analysis, and Program and Project Support Office
Essentials
Noche De Margarita’s, New York, NY
Assistant Manager (Part-‐Time)
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12/2012 – Present
Performed every task from bus boy to waiter
• Daily responsibilities included compiling daily sales reports and providing customer service
• Daily challenges included customer retention and customer satisfaction
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Freelance Web Designer
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Converted client’s design files into hand-‐coded HTML and CSS
• Redesigned company logo to meet client’s request
Riviera Maya: Mexican Cuisine, Bogota, NJ
Freelance Web Designer
• Designed company logo to meet the client’s request
• Researched and registered online hosting and domain for the client
• Developed restaurant’s website using hand-‐coded HTML and CSS
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01/2012 – 05/2012
Each challenge is completed through constant attention and communication with customers
Orion Wall – Temporary Wall Company, New York, NY
Syracuse University, Syracuse, NY
Information Management and Technology
BCS-‐ISEB Foundation Certificate in Business Analysis
BCS-‐ISEB ITIL Foundation Certificate
• Operating Systems (Mac OSX, Windows XP –
Windows 8)
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CSS
• Microsoft Office Suite
• Adobe Photoshop CS6
• Adobe Dreamweaver CS6
06/2014 – Present
07/2012 – 09/2012
Arranged bi-‐weekly meetings with client for feedback and updates website’s development
Mama Mexico, New York, NY / Englewood Cliffs, NJ
06/2009 – 01/2012
Assistant Manager & Administrative Assistant
• Updated the restaurant website, created HTML e-‐mail campaigns, and designed seasonal menus
• Compiled daily and monthly sales reports, maintained POS databases for two branches, inventory control, and
staff supervision
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Arranged monthly meetings with restaurant staff
• Developed incentives for wait staff to increase sales
• Managed restaurant social media pages
Metropolitan Hospital, New York, NY
Help-‐Desk Support Intern
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Inventoried computers connected to the network
• Was in charge of troubleshooting computers and calling Dell Tech Support
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INTERESTS AND ACTIVITIES:
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Team Sports
Graphic and Web Design
• Recreational Photography
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Learning new languages: Basic Mandarin, Basic Portuguese, Fluent in Spanish
Installed operating system on laptops that were used for conference rooms
• Designed logos for the hospital’s intranet
06/2008 – 08/2008